Your Data are safe with us.
Not only in your Customs Declarations.
Data Privacy
Introduction
Switchboard Customs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.switchboard-customs.com including any other media form, media channel, mobile website, or mobile application related or connected thereto.
Furthermore, we are committed to protecting and using your data in accordance with applicable law.
This Privacy Policy explains our practices regarding the collection, use and disclosure of your information through the use of our digital assets (the "Services") when you access the Services through your devices.
Please read the Privacy Policy carefully and make sure you fully understand our practices regarding your data before using our services. If you have read this policy, fully understand it and do not agree with our practices, you must stop using our digital assets and services. By using our Services, you accept the terms of this Privacy Policy. Your continued use of the Services constitutes your acceptance of this Privacy Policy and any changes to it.
In this privacy policy you will learn:
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How we collect data
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What data we collect
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Why we collect this data
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To whom we pass on the data
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Where the data is stored
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How long the data is retained
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How we protect the data
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How we deal with minors
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Updates or changes to the privacy policy
Responsible Party & Data Protection Officer
If you have any questions, suggestions and/or criticism in relation to data protection, please contact:
The responsible entity for processing your personal data is:
Switchboard Customs (a Schenker Ventures Company) / Fabian Wiktor
Pasteurstraße 34
10407 Berlin
Germany
VAT-No: DE 322711635
Email: info@switchboard-customs.com
We collect and process personal data in the following ways:
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Contact Forms, Newsletter Sign-Up, and Appointment Booking: When you fill out these forms, we collect your name, email address, phone number, company name, and position within the company. This information is used to respond to your inquiries, send marketing communications (with your consent), and manage appointment bookings.
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Google Analytics: We use Google Analytics to analyze website usage. This service collects data such as your IP address, browser type, pages visited, and time spent on our site. This information helps us understand user behavior and improve our website.
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Our processing of your personal data is based on:
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Consent (Art. 6(1)(a) GDPR): For sending newsletters and marketing communications.
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Performance of a Contract (Art. 6(1)(b) GDPR): To respond to inquiries and manage appointments.
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Legitimate Interests (Art. 6(1)(f) GDPR): For website analytics to improve our services.
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The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data can be stored via our hosting provider's data storage, databases and general applications. It stores your data on secure servers behind a firewall and it provides secure HTTPS access to most areas of its services.
Notwithstanding the measures and efforts taken by us and our hosting provider, we cannot and do not guarantee absolute protection and security of the data you upload, publish or otherwise disclose to us or others.
For this reason, we ask you to set secure passwords and, where possible, not to provide us or others with confidential information that you feel could cause you significant or lasting harm if disclosed. As email and instant messaging are not considered secure forms of communication, we also ask that you do not share confidential information via either of these communication channels.
We only pass on your personal data to third parties if:
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You have given your express consent.
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This is necessary to fulfil the contract.
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We are legally obliged to do so.
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This is necessary to safeguard our legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data.
For example, we use the website builder from Wix.com Ltd, based in Israel, a country for which an adequacy decision has been issued by the European Commission. Wix processes your data on our behalf in accordance with the applicable data protection laws. Further information can be found in Wix's privacy policy: https://www.wix.com/about/privacy . Wix's Data Processing Agreement can be found here: https://www.wix.com/about/privacy-dpa-users
We use Google Analytics to analyze website usage. This service collects data such as your IP address, browser type, pages visited, and time spent on our site. This information helps us understand user behavior and improve our website. We have a Data Processing Agreement with Google: https://www.google.com/analytics/terms/dpa/dataprocessingamendment_20130906.html.
We ensure that any data transfers comply with applicable data protection laws and that appropriate safeguards are in place.
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Our website uses Google Analytics, a web analytics service provided by Google LLC ("Google"). Google Analytics uses cookies that enable your use of the website to be analysed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
We have concluded an order processing contract with Google to ensure that your data is processed in accordance with the applicable data protection regulations.
IP anonymisation: We use the IP anonymisation function, whereby your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.
Objection to data collection: You can prevent the collection of your data by Google Analytics by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout. Further information on how Google Analytics handles user data can be found in Google's privacy policy: https://policies.google.com/privacy.
Our website uses cookies and similar technologies to improve the user experience and to analyse the use of our website. Cookies are small text files that are stored on your end device. Some of the cookies we use are essential for the operation of the website, others help us to improve our online offering.
Cookie consent: When you first visit our website, you will be shown a cookie banner in which you can set your preferences. You can change or withdraw your consent at any time by accessing the cookie settings on our website.
We use cookies and similar tracking technologies to:
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Maintain security and account integrity.
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Save your preferences.
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Assist with basic site functions.
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Provide personalized content and advertising.
Third-party service providers may also use these technologies for analytics and targeted advertising. You can manage your cookie preferences through your browser settings or via the cookie consent banner on our website.
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Our servers are located in multiple countries, including the United States, Brazil, Mexico, Luxembourg, Lithuania, India, Germany, Ireland, United Kingdom, and Ukraine. If you access our services from outside these countries, your information may be transferred to, stored in, and processed by us or our third-party partners in those locations. We take necessary measures—such as using the European Commission's Standard Contractual Clauses—to safeguard your data.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once there is no longer a legitimate business need, your information will be deleted, anonymized, or securely stored until deletion is possible.
Under the GDPR, you have the following rights:
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Right to Access: Request information about the personal data we hold about you.
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Right to Rectification: Request correction of inaccurate or incomplete data.
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Right to Erasure: Request deletion of your personal data, subject to legal obligations.
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Right to Restrict Processing: Request limitation on how we process your data.
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Right to Data Portability: Receive your data in a structured, commonly used format.
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Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
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Right to Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. If you have any general questions about the personal data we collect and how we use it, please contact us as set out below.
In the course of providing the Services, we may transfer data across borders to affiliated companies or other third parties and from your country/jurisdiction to other countries/jurisdictions worldwide. By using the Services, you consent to the transfer of your data outside the EEA.
If you are based in the EEA, your personal data will only be transferred to locations outside the EEA where we are satisfied that an adequate or equivalent level of protection of personal data exists. We will take appropriate steps to ensure that we have appropriate contractual arrangements in place with our third parties to ensure that appropriate safeguards are in place so that the risk of unlawful use, alteration, deletion, loss or theft of your personal data is minimised and that such third parties act at all times in accordance with applicable laws.
Rights under the California Consumer Protection Act
If you use the Services as a California resident, you may be entitled to request access to and deletion of your information under the California Consumer Privacy Act ("CCPA").
To exercise your right to access and delete your data, please read below how to contact us.
We do not sell users' personal data for the purposes of the CCPA.
To exercise these rights, please contact us at info@switchboard-customs.com.
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Children can use our services. However, if they wish to access certain features, they may be required to provide certain information. The collection of some data (including data collected via cookies, web beacons and other similar technologies) may be automatic. If we knowingly collect, use or disclose information collected from a child, we will provide notice and obtain parental consent in accordance with applicable law. We will not condition a child's participation in an online activity on the child providing more contact information than is reasonably necessary to participate in that activity. We will only use the information we collect in connection with the services that the child has requested.
We may also use a parent's contact information to communicate about the child's activities on the Services. Parents may review information we have collected from their child, prohibit us from collecting any further information from their child, and request that any information we have collected be deleted from our records.
Please contact us to view, update or delete your child's data. To protect your child, we may ask you to provide proof of your identity. We may deny you access to the data if we believe that your identity is questionable. Please note that certain data cannot be deleted due to other legal obligations.
We will only use your personal data for the purposes set out in the Privacy Policy and only if we are satisfied that:
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the use of your personal data is necessary to fulfil or conclude a contract (e.g. to provide you with the services themselves or customer service or technical support);
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the use of your personal data is necessary to fulfil legal or regulatory obligations, or
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the use of your personal data is necessary to support our legitimate business interests (provided that this is done at all times in a way that is proportionate and respects your data protection rights).
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We may revise this Privacy Policy periodically to reflect changes in our practices or legal obligations. Material changes will be indicated by an updated "Revised" date at the top. We encourage you to review this notice regularly.
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: info@switchboard-customs.com
Postal Address: Switchboard Customs / Fabian Wiktor, Pasteurstraße 34, 10407 Berlin, Germany